top of page

5.4 PATRON COMMENTS

The Barry-Lawrence Regional Library strives to provide outstanding customer service. We recognize that occasionally a patron may want to make a complaint, suggestion, or compliment to/about the library.


A library patron may choose to start by making his or her comment on an informal, oral basis to the library staff or branch supervisor. If the customer chooses not to do so, or if the comment does not lend itself to informal resolution then the customer should request and complete a customer comment form. The Branch Supervisor and/or Library Director will promptly review the completed form and where appropriate, attempt to resolve the comment directly.


If the patron is not satisfied with the response provided, and/or if the Branch Supervisor or Director decides that the situation warrants the input of the Board of Trustees, either or both parties may bring the written comment to the attention of the Board. A patron desiring to do so may also request an opportunity to address the Board at one of its monthly meetings.


The Board will promptly review the concern, suggestion, or compliment and provide an oral and/or written response if warranted.


The decision of the Board of Trustees with respect to a complaint will be final.

See


5.4A Patron Comment Form
.pdf
Download PDF • 331KB

6.2A Request for Reconsideration of Library Material

Recent Posts

See All

10.9 BRANCH EVALUATIONS

Branch evaluations will be done twice a year, without notice. Once during the first 6 months and one during the last 6 months of the year. Branch supervisors are responsible for ensuring that their br

10.8 MATERIAL PURCHASE REQUESTS

Material purchase requests may be completed by any staff member. The branch supervisor must check and initial every request that staff completes. Material purchase requests may be made for books, cds

10.7 PROOFING AND CHECKING IN NEW MATERIAL

Proofing and checking in newly cataloged items should be a priority. Circulation of materials in your branch is dependent on making sure that new items are available to the public in a timely fashion

Comments


bottom of page