The Barry-Lawrence Regional Library strives to provide outstanding customer service. We recognize that occasionally a patron may want to make a complaint, suggestion, or compliment to/about the library.

A library patron may choose to start by making his or her comment on an informal, oral basis to the library staff or branch supervisor. If the patron chooses not to do so, or if the comment does not lend itself to informal resolution then the customer should request and complete a customer comment form. The Branch Supervisor and/or Library Director will promptly review the completed form and where appropriate, attempt to resolve the comment directly.

If the patron is not satisfied with the response provided, and/or if the Branch Supervisor or Director decides that the situation warrants the input of the Board of Trustees, either or both parties may bring the written comment to the attention of the Board. A patron desiring to do so may also request an opportunity to address the Board at one of its monthly meetings.

The Board will promptly review the concern, suggestion, or compliment and provide an oral and/or written response if warranted.

The decision of the Board of Trustees with respect to a complaint will be final.

See

6.22A Request for Reconsideration of Material, Program, Event, or Display